QO₂ · FAMILY COHERENCE LAB
Refund Policy
Last updated: June 20, 2026
14-day cooling-off period (EU/UK)
Customers in the European Union and United Kingdom may cancel any QO₂ Labs subscription or Founder Lifetime purchase within 14 days of payment for a full refund, in accordance with the Consumer Rights Directive (2011/83/EU). To exercise this right, email refunds@qo2labs.com from the address on your account. We process verified refunds within 14 working days back to the original payment method via Paddle.
Monthly & annual subscriptions
You can cancel at any time from your billing portal. Cancellation stops future renewals; the current paid period continues to its end date. Outside the 14-day cooling-off period above, monthly subscriptions are non-refundable on a pro-rata basis. For annual subscriptions cancelled after 14 days, we may issue a pro-rata refund at our discretion if the service has been unusable due to a fault on our side.
Founder Lifetime
Founder Lifetime is a one-time purchase covered by the 14-day cooling-off period for EU/UK customers. After 14 days the purchase is final, except where required by local consumer law. The lifetime guarantee covers the Pioneer tier; Ally and Companion tiers receive their advertised access window (12 months and 4 months respectively).
Duplicate or accidental charges
If you were charged twice, charged after cancelling, or charged for an account you did not create, contact refunds@qo2labs.com with the transaction reference. We refund verified duplicate or unauthorised charges regardless of the cooling-off window.
Service outages
QO₂ Labs is local-first, so most features keep working offline. If a paid feature is unavailable for more than 7 consecutive days due to a fault on our side, contact us for a service credit or pro-rata refund.
How to request a refund
Email refunds@qo2labs.com from your account email. Include the transaction reference (visible in the Paddle receipt you received by email) and a short reason. Refunds are returned to the original payment method via Paddle, our merchant of record. Bank or card processing time is additional and outside our control.